http://cx-i.com/ Copyright Mike Baxter 2005 Mon, 11 Apr 2005 12:15:00 GMT http://blogs.law.harvard.edu/tech/rss A lot of what is known about the sales of goods online also applies to the sales of services online (and vice versa). The sectors can, therefore, learn a lot from each other's best practices and examples of this will be explored here at cx-i over the coming months. Read more about the research that will be appearing on cx-i over the coming months ... http://cx-i.com/online_fs/introduction.aspx http://cx-i.com/online_fs/introduction.aspx online financial services Sat, 02 Apr 2005 12:01:00 GMT How do managers of financial services e-commerce sites manage more intangible apsects of the customer experience such as respect, trust and credibility? Find out why these issues have become a lot less intangible than they were a couple of years ago ... http://cx-i.com/online_fs/intangibles.aspx http://cx-i.com/online_fs/intangibles.aspx online financial services Sat, 02 Apr 2005 10:42:00 GMT