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A lot of what is known about the sales of goods online also applies to the
sales of services online (and vice versa). The sectors can, therefore, learn a
lot from each other's best practices and examples of this will be explored here
at cx-i over the coming months. Read more about the
research that will be appearing on cx-i over the coming months.
How do e-commerce managers manage more intangible apsects of the customer
experience such as respect, trust and credibility? Find
out why these issues have become a lot less intangible than they were a couple
of years ago.