cx-i

Insights into the online customer experience from Mike Baxter

the political importance of online channels

The internet appears to have had a big influence on the 2004 Campaign in the USA - will it have as big an influence on the 2005 Election in the UK?

Online politics in the American Election 2004

A major study of the impact of the internet on politics during election year in the USA showed that the internet has considerable reach and a strong influence on voting intentions (Pew The Internet and Campaign 2004).

  • 37% of the adult American population used the internet for politically-related communication during the run up to the 2004 election.
  • For internet users within the US population, the internet was a more important source of campaign news and information than radio.
  • For broadband internet users, the internet was equally important as newspapers as a major source of campaign news and information.
  • 56% of political news consumers said “the internet has raised the overall quality of public debate” during the campaign and only 5% said the internet lowered the quality of debate.
  • 52% of political news consumers said the internet was important in giving them information that helped them decide how to vote.
  • 27% of them said the political information they got online made them decide to vote for or against a particular candidate.
  • 23% said their use of the internet for political news and activities encouraged them to vote.

If these figures were to be repeated in the UK General Election 2005, the internet could play a critical role in influencing the election outcome.

Internet consumption in the UK 2005

The UK is only slightly behind the USA in terms of internet usage.

  • 55% of the UK population are internet users, compared with 64% of the US population (ClickZ Stats).
  • The Internet is the number 2 “prime time” entertainment medium in the UK, with Broadband eroding time spent watching TV (Research for Wanadoo).
  • 50% of UK internet users go online daily, averaging 74mins/day online.

The internet, therefore, has the potential to play as big a role in the 2005 UK election as it did in the 2004 USA election.

Although little has been written about how best to design online environments for politics, political web sites have a lot in common with other web content: they seek to inform, persuade and determine the decisions made by their readers. Over the coming days I will post analyses of the 3 main UK party political sites and compare their performance against benchmarks of other forms of persuasive and influential content on the Internet (especially e-commerce sites, which I have studied in-depth).

Links:
Conservatives; Labour; Liberal Democrats

originally posted at 4.07pm on thursday 31st march 2005 by mike baxter
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