cx-i

Insights into the online customer experience from Mike Baxter

powers of persuasion - overview

Politicians have a lot to persuade us of! Their policies must appear well founded, coherent, consistent with their other policies, advantageous over the policies of the opposing parties and meaningful to our individual needs and aspirations. That's a lot of persuasion to fit into a sound-bite for traditional print or broadcast media! Putting information online, however, should be ideally suited to voter persuasion. Well-designed web content is punchy and easily scanned to find the bits that interest you most. Then hyperlinks take you directly to more in-depth information on the topics you select.

There has also been a lot of research done into the principles and practicalities of online persuasion (for principles see Stanford University's Persuasive Technology Lab and for practicalities see Future Now Inc).

Before I started delving too deeply into the party political websites, I sketched out three ways in which I expected them to be deploying best-practice in online persuasion:

  1. The basics of online persuasion: concise and meaningful overviews of what the party stands for on all major issues, with information-scent-trails leading to convincing explanations and justifications of party policies;
  2. An integrated approach to persuasion, including:
    • links to external web resources that lend independent and authoritative support to the claims underpinning policies;
    • regularly updated rebuttals of claims/counter-claims made by the opposing parties;
    • Access to everything one might want to find out about the party, all with consistent branding and reinforcing key messages;
  3. Use of some of the more advanced persuasion technologies, such as:
    • facilities for content personalisation - e.g. to show a married house-owning reader with children which policies particularly apply to them;
    • influencing the 'preference construction' of their readers, which cognitive psychologists have shown to be a powerful way to influence decision-outcomes.

Our analysis of how well the main political sites met my expectations on persuasiveness will be published over the next 2 weeeks. The first installment, on the basics of online persuasion is published today.

Links:
Conservatives; Labour; Liberal Democrats

originally posted at 9.28pm on monday 11th april 2005 by mike baxter
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